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From Business Rhythm with Frank and Jamie – “When unexpected things happen, leaders may find themselves in a situation where it is difficult to break custom and go out of their way to deal with issues. In the meantime, the organization needs to urgently address these unexpected things; otherwise, the organization may stall and not move forward to the direction that it should go. Under these circumstances, someone needs to fill in the void of leadership. Now – the person who steps up, owns the problem, and takes charge of the situation is one who exercises leadership regardless of the formal title.”