From Knowledge@HEC – “In recent years, many surveys have confirmed just how difficult the marketing and sales relationship is. Marketers consider, for example, that salespeople are too focused on client interests, while salespeople find that the offers and promotional plans designed by marketers do not meet customer needs. In general, salespeople complain that they are not heard by marketers, who they find out of touch with the market, and marketers consider salespeople too willing to grant price reductions, too tactical, not strategic enough, and too focused on short term issues. Such recriminations are aggravated when positions are functional (i.e., there are few bridges between functions), and evaluation, promotion, and compensation systems are not transparent. “
From FT.com Special Report on Health Care in Emerging Markets – “Opportunities are increasing in emerging markets for physicians, healthcare providers and suppliers of medical products. We survey the business of health in countries where public expectations of a better standard of health are fast rising.”
From Knowledge@HEC – “The purchasing of fake luxury goods has increased dramatically in recent years and counterfeiting now functions as a parallel market to the luxury industry itself. But what are the real reasons for the emergence of this shadow market and how big a threat does it pose for luxury brands? “
From Knowledge@Wharton – Certain consumers are keen about adopting new products and are prone to mimicking the product choices of others. But when it comes to status-enhancing products, people in the middle of the status hierarchy are most likely to adopt a new product quickly, according to a recent paper co-authored by Yansong Hu, a professor at the University of Warwick in the U.K., and Wharton marketing professor Christophe Van den Bulte. The paper, “Nonmonotonic Status Effects in New Product Adoption,” was published in the May 2014 edition of the journal Marketing Science.
From ForbesLife – Retail therapy that’s directly related to the thing you feel bad about will very likely wind up making you feel worse, and will also make you screw up even more than you already have. On the other hand, if you can shake your preoccupation and, say, if you’re an MBA student, pick up some running shoes or a bicycle that distracts you from your failures, there’s a good chance you’ll at least feel better about yourself and not perform any worse than you’re already performing.
From Inc Magazine – “Like it or not, sales is integral to the success of all our businesses. Few people want to do it, and even fewer are actually good at it. Most of us business owners start by doing it ourselves, and then put in place a sales team as soon as possible to rapidly cover territory and grow–allowing us to then focus on other aspects of the business. However, in order to take a step back from the frontlines of selling, it is important to put in place mechanisms to quality check your sales team at each stage of the selling process. Here are 3 simple ways I check on my sales team to make sure they are saying the right things to my customers.”
From Knowledge@HEC – “Creative industries are an interesting paradox for social scientists. Creative professionals need freedom and a free flow of ideas to stimulate their own innovations. Yet as businesspeople, they must protect, one would assume, some proprietary information to maintain a competitive advantage. A chef may have a signature recipe, a magician a trademark illusion, and a fashion designer a distinguishing style that they would not reveal to their peers.”
From Knowledge@Wharton – “the ways businesses meet the needs of their stakeholders, and the types of needs served, have changed over time along with the development and adoption of new technologies. Together, these needs and enabling technologies create different business models, each with their own scalability, capital and operating efficiencies and, therefore, valuation.”